Suzuki GB PLC - Cookie Policy (Dealer Facing Systems)
Policy: Cookie Usage     Created: 01/08/2019



Table of Contents

Information on Cookies:


Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based, for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.




This policy supports the requirements defined by the Information Commissioner's Office (ICO) - The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.


Use of cookies within the Suzuki GB PLC Gateway:


Suzuki GB PLC (SGB) provides the majority of its systems to the Dealer Networks via the 'Gateway'. Within the Gateway, however, there are four different groups of systems: -

  1. Systems developed & maintained by SGB and accessed via the Gateway Landing Page
  2. Systems developed & maintained by SGB's Suppliers and accessed via the Gateway Landing Page
  3. Systems developed & maintained by Suzuki International Europe (SIE) and accessed via the Gateway Landing Page
  4. Systems accessed either via the Gateway 2W/4W Links pages or externally to the Gateway

Group 1 Systems

Group 1 systems provided by SGB utilise only first-party, temporary (or session) Cookies. Temporary (or session) cookies are stored on your computer during your active session on the website but are deleted when you close down your browser. Temporary cookies are used by websites to ensure that you are recognised when navigating through pages on the website and that any information you have entered is remembered during that particular visit.

The only information collected separately by these cookies in respect of your usage of these systems is the operating system and browser in use. This is collected so that SGB can ensure that its development environment is a good reflection of the environments in use in the Network. SGB will not associate any information collected about you (e.g. Username etc) with any personally identifying information from any other source. We do not use or disclose any of your personal information for targetted Marketing or Advertising.

The table below contains the list of cookies we use in Group 1 systems.  

Application Name  Domain  Path  Expires 
Dealer Ordering JSESSIONID dealer-ordering Session
Financial Information JSESSIONID financeportal Session
Reporting JSESSIONID report24 Session
SRS JSESSIONID sgbsrs Session
Technical Helpdesk JSESSIONID helpdesk Session
VRS JSESSIONID sgbvrs Session
Warranty/Owner Entry JSESSIONID  warranty  Session 

Group 2 Systems

Group 2 systems are provided and maintained by Suppliers of SGB and therefore usage of these systems is subject to the individual Cookie Policies in place for the respective systems. For clarity, however, SGB has carried out a cookie audit. Please ensure that you read and understand the respective Cookie Policies for these systems. 

The table below contains the list of cookies in use in Group 2 systems.  

Application Name  Domain  Path  Expires 
Aftersales League ASPSESSIONIDSAAQADRB   Session
Dealer Communications JSESSIONID   Session
Dealer Communications JSESSIONIDSSO   Session
My CSI ASP.Net_SessionId   Session
My CSI .SSLogin   Session
My CSI SSO   Session
PEP  ASP.NET_SessionId     Session
Website Maint JSESSIONID   Session
Website Maint __utma   2 years from set/update
Website Maint __utmb   30 minutes from set/update
Website Maint __utmc   Session
Website Maint __utmz   6 months from set/update
Dealer Marketing Flash Cookie   1 hour from set/update
CSI ASP.NET_SessionId   Session
CSI .SSLogin   Session
CSI SSO   1 day from set/update
CSI __utmc   Session
CSI __utma   2 years from set/update
CSI __utmb   30 minutes from set/update
CSI __utmz   1 year from set/update
Financial Docs PHPSESSID   Session
Financial Docs ACE-COOKIE   Session
Financial Docs ZDEDebuggerPresent   Session
EPC sbsCS   12 hours from set/update
EPC BCSI-CS-26F36DD11A92B0F2   Session
EPC BIGipServerread-eweb-975-pv-and-977   Session

Group 3 Systems

Group 3 systems are provided and maintained by Suzuki International Europe. SGB has carried out a cookie audit on these systems and can confirm that they also ultise first party, temporary cookies.  

The table below contains the list of cookies in use in Group 3 systems.  

Application Name  Domain  Path  Expires 
Gateway  JSESSIONID  Login_SSO  Session
Parts JSESSIONID siesp Session
Parts Invoices webconnector_suzukiuk   Session
Sales (2W) JSESSIONID   Session
Service Portal JSESSIONID   suzuki Session
Service Portal JSESSIONID immobiliser Session

Group 4 Systems

Group 4 systems are not directly accessible from the Gateway but are in effect systems for which SGB has provided  convenient website links. These systems are subject to their own Cookie Policies. Please ensure that you read and understand the respective Cookie Policies.



Your Acceptance of this Policy:


The systems contained within the Gateway landing page (Groups 1, 2 & 3) utilise cookies as part of their normal operations. By logging into the Gateway you are authorising the use of cookies by Suzuki GB PLC, Suzuki Intermational Europe and their respective Suppliers in line with this Cookie Policy. If you do not agree to this policy please do not log into the Gateway. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time.

Your continued use of our site following the posting of changes to these terms will be deemed as acceptance of these changes.


Links to other websites:


This Cookie Policy applies specifically to the systems that are accessed directly via the Gateway landing page (Groups 1,2 & 3). For any systems accessed via the '2W/4W Links' pages (Group 4) you should read, understand and accept the cookies policy in place for those individual systems..


Changes to this cookie policy:


We keep our cookie policy under regular review. This cookie policy was last updated on 4th October 2019.


How to contact us:


Requests for information about our cookie policy can be emailed to